Frequently asked questions
What is the hire period?
The standard hire period is for 3 days (72 hours), and excludes Sunday. Subject to other events, we do allow flexibility with this if required, and as always, we will aim to work in with your requirements.
What are your payment terms?
We require a deposit of 50% of the total event costs upon confirmation. Your booking will not be confirmed and items will not be reserved in inventory until this deposit has been received. Final numbers and re-confirmed requirements are required 10 days prior to your event, with the final balance of your booking due 7 days prior to your event date. You can make adjustments to your booking right up until the final payment is due (7 days prior).
How can I pay?
There are several ways you can pay for your booking. Payments can be made in person at our showroom, via credit card (download our Credit Card Authorization Form (0.11MB)) or online. Please note we do have a 2.5% surcharge on all credit card transactions. Please ensure you use your booking/invoice reference number when making payments, so we can easily identify where this has come from.
How do I confirm my quote?
Confirmation of your booking needs to be in writing. You can either sign the acceptance area on your quotation and return or simply send an email advising you wish to confirm. At this stage we will request a deposit of 50% of the total event costs to confirm your booking. Receipt of the deposit will confirm your booking and reserve hire items for your event.
What can I expect with the setup and pack down service?
The installation and removal service is optional, and is charged at an hourly rate. We will advise how long we anticipate your setup and pack down to take in advance, so you will know the costs upfront. We will only setup the items we are supplying, and will not get involved in setup of external/personal items, unless prior arrangements have been made. We do not provide setup of catering items, cutlery, crockery or glassware.
Do you provide delivery and collection?
Yes we absolutely provide a delivery and collection service. Please enquire about the cost involved to travel to your specific event location.
Can you help me with my design and ideas?
Yes absolutely! We have lots of ideas and inspiration that we would love to share with you. Our knowledge and ideas are free, however if you require a formal design concept to be prepared for your event, there could be a cost involved for this. Please enquire.
What happens if I damage or lose hire items?
Unfortunately if you lose or damage any hire items, we will charge them at full replacement costs. If you don't return the items within the 3 day hire period, you will be charged for the additional hire period/s which you have the items for.
I am looking for something not listed on your site?
If you are looking for something specific which is not listed on our site - please let us know. We may have those items, or know a company who has....and we are always looking to acquire new stock, so don't be afraid to ask. Let us know what you are looking for.
What happens if I want to make changes to my booking?
We understand that things change, so you are welcome to make adjustments to your booking along the way. You can make changes until 10 days prior to your event, and then the final payment is due 7 days prior to your event. You can even make changes after that time, but if your spend decreases you will not be credited the difference. If you requirements reduce, please be aware you can reduce your total spend up to a maximum of 30% of the original booking total value, without being charge penalty fees.
What if I am unsure of what my final numbers will be?
Numbers change along the way too, and we are flexible with this. You can adjust your number right up until 10 days prior to your event.
Do you hire marquees?
Yes absolutely! We can hire you a marquee and all associated equipment, no problem. We don't own marquees, however we have relationships with several local marquee providers, and will source you the marquee that suits your event and your requirements best. We will manage all arrangements on your behalf, and be your one point of contact; keeping the process easy and as seamless as possible for you. We own most the items that go inside the marquee, so can of course make those hire arrangements for you too. Keep in mind, a marquee is a temporary venue and there are many things to consider in the process to ensure everything runs smoothly. View our Marquee Requirements (0.37MB) document, which shows what we need when you book a marquee through us. OR view our Marquee Checklst (0.54MB), which gives you plenty of things to think about when planning a marquee event.
How far in advance should I book?
As we are a boutique hire company, some items we do not carry huge stock numbers, so to ensure availability it pays to book as early as possible. Weddings are typically booking anywhere from 12-6 months in advance, so if you know what you are looking for, I suggest getting in touch early. Of course we also take last minute bookings, but it will just come down to stock availability.
Please let us know if you have any other questions which are not covered here - we would be delighted to assist.